Privacy Policy

Who We Are

This Privacy Policy applies to Post Falls Concrete & Masonry ("we," "us," or "our"), a masonry contractor operating at 307 W Montgomery Pl, Post Falls, ID 83854. Our website is located at postfallsconcreteandmasonry.com. If you have questions about this policy, contact us at projects@postfallsconcreteandmasonry.com.

Information We Collect

We collect information in the following ways:

• Contact form submissions. When you fill out a form on our website, we collect the name, phone number, email address, and any project details you provide.
• Phone and email inquiries. If you call or email us directly, we may retain notes about the inquiry so we can follow up appropriately.
• Automatically collected data. Our website may collect basic technical information when you visit, such as your browser type, device type, pages viewed, and approximate location (city-level). This is collected through analytics tools and server logs.
• Cookies. Our site may use cookies or similar tracking technologies to understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site may not work as intended.

We do not collect payment information directly. Any payment processing is handled by third-party providers with their own privacy practices.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates for masonry services.
• Schedule and coordinate project work.
• Communicate with you about your project before, during, and after completion.
• Improve our website and understand how visitors interact with it.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website uses third-party tools that may collect data on our behalf or in connection with your visit. These may include:

• Analytics providers (such as Google Analytics) to understand site traffic and usage patterns.
• Form providers to process contact form submissions. These providers have their own privacy policies governing how they handle your data.
• Google Maps to display our office location. Google's privacy policy applies to any data collected through map embeds.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

Data Retention

We retain contact and project information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable legal requirements. In general, we retain inquiry and project records for up to three years after the last communication or project completion. You may request deletion of your information at any time by contacting us at projects@postfallsconcreteandmasonry.com.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Opt out of any marketing communications from us.

To exercise any of these rights, contact us at projects@postfallsconcreteandmasonry.com. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us so we can remove it.

Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us directly: